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CDC values your business and would like every customer to be completely satisfied with each order. We will gladly refund or credit the purchase price less the original shipping, handling or C.O.D. charges for any defective products, blank disks or tapes. We ask that the merchandise be returned within thirty (30) days from the date on your invoice.
Returns must be sent via registered Parcel Post, Federal Express or United Parcel Service. Items must be returned in new, unopened condition. All non-defective merchandise, which is returned to us, will be subject to CDC fifteen percent (15%) restocking fee.
Refunds apply ONLY for merchandise purchased from CDC. It does NOT apply to non-defective tape and/or disk duplication orders.
Please Note: CDC will NOT issue a refund or credit for non-defective duplicated disks because they are not compatible with your (or your clients) DVD players. Prior to placing an order, make sure that your (and/or your customers) equipment is compatible with DVD-R disks.
CDC will NOT issue a refund or credit because you ordered more tapes/disks then you could sell. Tapes and/or disks returned to us that are NOT defective will be returned to you at YOUR expense. Please call CDC for your Returns Authorization Number. If you have any questions, please send an email CDC
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. If you prefer to speak to a customer service representative, call us 949-586-9277, M-F 9:00 a.m. to 5:00 p.m. PST.
PAYMENT: Unless otherwise agreed upon, payment-in-full is required at or before the time of pick-up or delivery. CDC reserves the right to retain the master and other material/s until payment has been received in full. Advanced credit approval and/or a deposit may be required. CDC accepts payment by cash, check, or credit card (American Express, MasterCard and Visa). Returned checks will incur a $25.00 fee and will accrue interest of 1.5% per month on past-due balances.
CANCELLATION: If the customer cancels an order before, during, or after completion of the project, the customer is liable for all costs incurred up through the day of cancellation, including all products and services expensed to the point of cancellation.
VERBAL AGREEMENTS: All agreements must be in writing. To ensure clarity and avoid misunderstandings, no verbal agreements will be made. If you believe an agreement has been reached or implied, it is your responsibility to ensure that the agreement is put into writing at the time of the original order, the amended order, or any and all other modified versions or supplements of the aforementioned order.
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